Delivery terms & Purchase terms

RetroRocket's delivery and purchase terms

General information

We deliver within Sweden and the EU. We reserve the right to make errors in the item information and we have the right to change prices without prior notice. Completed order means that you agree to names and personal information being registered in our customer register, all in accordance with our rules for Distance purchase & GDPR  and use of our website in accordance with our cookie policy.

Price information

Our prices always include 25% VAT. All prices are also stated in Swedish Kronor. We only sell within Sweden and the EU. We also have free shipping within Sweden if you order for more than SEK 500. Under SEK 500, a shipping cost of SEK 49 is charged.

Point

With us, you can collect points that can be used as a discount on your upcoming orders. Your points will also be credited to your account after your order has been placed. The points do not have an expiration date but can be used at any time. Under each product you can see how many points you can earn. Points cannot be exchanged for cash or a credit receipt. In the event of a canceled order and return, the points will be withdrawn. You can see the number of points earned under your account.

Order

All orders are processed and sent normally within 1-5 days after payment / invoicing received unless otherwise stated. After approved order, you will receive an order confirmation via email. You can also log in to your account and my orders, where you can follow the status of your order from the time you place the order until your order is sent. All goods we have are in stock and therefore we can guarantee a fast delivery, however, we reserve the right that there may be a certain delay due to shipping suppliers such as Postnord.

Shipping conditions

We ship within Sweden and the EU. Free shipping within Sweden over SEK 500 (under SEK 500, shipping costs SEK 49 within Sweden) and cost calculated at checkout to EU countries.

Payment Options

Payment within Sweden is made via SveaEkonomi Invoice, SveaEkonomi partial payment, SveaEkonomi Card Payment, Swish or Paypal.

SveaEkonomi Invoice and partial payment

When paying via invoice, we cooperate with Svea Ekonomi AB. To shop against an invoice, you must enter your social security number. A prerequisite for being able to trade against an invoice is, among other things, that you are registered in the population register in Sweden and are over 18 years of age. You may not have any payment remarks.

All invoices are transferred by RetroRocket to Svea Ekonomi AB. The invoice's payment terms are 14 days. In the event of late payment, a reminder fee is paid with the amount permitted by law, currently SEK 60 excluding VAT, and default interest of 2% per month. In the event of non-payment, the invoice is handed over for collection. An invoicing fee of SEK 29 will be added to the invoice. The invoice is sent separately from Svea Ekonomi after we have sent your order.

Partial payment / account credit

Svea Ekonomi AB offers you to, after an approved credit check that takes place after you have filled in the personal information at the checkout, sign an account credit agreement on the terms set out in the general terms and conditions of the attached account agreement. An account agreement means that you receive a credit that you can use to purchase from Svea-affiliated suppliers.

For each occasion you pay to Svea, you can dispose of the corresponding credit space that you repay for other purchases during the time that the account credit agreement applies. The credit offer applies to the amount specified in the account agreement. You choose the credit time by ticking the option that suits you best. You undertake to repay the entire credit within the credit period. This means that each month you must pay at least the amount that appears from the choice you have made.

Of course, you can pay more or pay the entire credit at once without this costing anything extra. If you want to use the account credit during the credit period for other purchases, in order for the credit to be paid off within the agreed credit period, the minimum monthly payment will be increased. The shorter the remaining credit period, the higher the minimum monthly payment.

Extended credit period

If you want to keep the same minimum monthly payment, you can contact Svea on telephone 08 - 51493113 and apply for an extended credit period. For reasons of computer technology, SveaEkonomi will, if you use the account credit for several purchases, invoice you separately for the various purchases for the time being. Of course, in that case you will not have to pay for more than one notification fee per month. If you do not specifically notify SveaEkonomi, SveaEkonomi will pay for your purchases with RetroRocket on your behalf. If you have any questions, you can call SveaEkonomi on 08 - 51493113 for further information.

Examples of effective interest on purchases of SEK 10,000 spread over 12 months, 0% interest, SEK 195 set-up fee and SEK 29 down payment fee in accordance with the Swedish Consumer Agency's guidelines are 10,68%.

SveaEkonomi Card payment

We use SveaWebPay card payment with 3d secure so that you can make a secure payment to us. Your information is encrypted and in this way you can be completely safe when you shop with us via card payment. You can choose to pay with Visa, Mastercard, Maestro, Diners, American Express and JCB. We do not charge an extra fee when you pay by card.

PayPal

If you live in the EU, we only accept payment via PayPal in Swedish Kronor. We do not charge extra for paypal payments. You can also pay with PayPal when you order from Sweden.

Swish

If you live in Sweden, you can choose to pay with Swish. All you need to pay with Swish is a mobile, a bankID and the Swish app. We do not charge extra for swish payments. Read more about how swish works here.

Gift card

We sell digital gift cards that are valid as payment with us at RetroRocket.se. The gift card is valid for 1 year from the date of purchase and can not be exchanged for cash. Already redeemed gift cards can not be redeemed. You can use several gift card codes on the same shopping cart. The gift card code is entered on the shopping cart page.

Right of withdrawal and Exchange
Returns

For private individuals, the 14-day right of withdrawal applies according to the Distance & Home Sales Act. The product must also be undamaged and in unchanged condition together with a small note with name and order number and preferably a reason for return. It should be sent back to us within 14 days of receiving it.

You are responsible for the cost of the postage and the return to us. We recommend that you send back traceable so that the package arrives safely to us. Refund will be made after the item is returned and checked according to the above conditions. If you have used a gift card, you will receive a credit receipt.

Byte

In case of change, contact us before so we can help you. You are responsible for the postage to us on the item you want to exchange, but we will send the item you exchange for free shipping to you within Sweden. Outside Sweden, there is a shipping cost.

Underwear is not changed.

Should the item get lost or be broken in any way when you receive it, contact us directly and we will help you immediately.

Always contact us at kontakt (at) retrorocket.se and we will help you as soon as we can,
always enter your order number and your contact details.
Alternatively, you can call us on 0709 11 31 84

Returns

Returns are sent to:
RetroRocket
Tågarpsvågen 378
271 Löderup
Sweden

Force majeure

Retro rocket is exempt from sanction for failure to fulfill a certain obligation under this agreement, if the failure is based on a liberating circumstance as below and the circumstance prevents, complicates or delays the fulfillment.
As a liberating circumstance shall be considered i.a. a. government action or omission, new or changed legislation, conflict in the labor market, blockade, fire, flood, sabotage, major-scale accident or other type of natural disaster. Force majeure includes government decisions that negatively affect the market and products, e.g. restrictions in indication, warning texts, sales bans, etc., abnormal decline in the market and if the company has been designated for criminal activity that affects the business.

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