About the Distance and Home Sales Act
Internet shopping, mail order and telephone sales are regulated in the Distance and Home Sales Act.
The law also applies when you buy something from a seller who comes to your door.
When does the law apply?
Common distance contracts are when you shop by mail order, from a TV shop, via the Internet or by a telephone salesman. The Distance and Home Sales Act applies to such agreements.
If there is a knock on the door at home and you buy something from a seller standing up, the same law applies.
The law also applies to financial services, for example if you take out home insurance via the Internet. If you sign a distance agreement on a life insurance or private individual pension savings, you have a 30-day right of withdrawal.
The Distance and Home Sales Act also applies when you buy something from a seller who is outside their regular point of sale, for example at so-called Home Parties or at your workplace, on a train, in a hospital or elsewhere where you may have difficulty getting away from the seller. . However, the law does not apply to so-called canvas sales. This can, for example, be about street sales or sales in connection with a shopping center.
The most important parts of the law for you as a consumer are the right of withdrawal and the information you have the right to receive.
The right of withdrawal
When you buy a product or service remotely or at home sales, you have the law according to the law to cancel the purchase
within 14 days, when you shop in Sweden. If you buy something from another EU country, for example via the Internet, you also have the right to withdraw, but the withdrawal period can then be shorter than 14 days. If you want to know more about cross-border trade, read more at Consumer Europe's website.
For home sales, you must also receive a form that you can use if you want to cancel the purchase, as well as receive an information document. It must, among other things, contain information about the right of withdrawal and the address and telephone number of the person you should contact if you regret it.
If you regret buying an internet or mail order, you will have to pay the return postage yourself. If you regret telephone sales, you should not have to pay return shipping. If you regret selling at home, keep the item available so that the seller can pick it up from you. An exception is if the product has been delivered after the actual home visit. Then you must return the item yourself, but are entitled to reasonable compensation for return shipping. ”
This website contains so-called cookies. According to the Electronic Communications Act, which entered into force on 25 July 2003, everyone who visits a website with cookies must receive information about:
- that the website contains cookies
- what these cookies are used for
- how cookies can be avoided
What are cookies used for?
A cookie is a small text file that is stored on your computer and that contains information. Cookies are used for purely technical reasons for the website's functionality, for example for login, navigation and form management. There are two types of cookies, one type that saves a file permanently on your computer and another type that is stored temporarily while you are on the website.
How can you avoid cookies?
If you do not want to allow cookies to be stored on your computer, you can turn it off in your browser's settings (see your browser's instructions, the procedure varies depending on which browser you have). However, this means that the functionality of the website is limited and you will not have the opportunity to log in or shop from us. Therefore, it is important that you have cookies activated.
RetroRocket respects your privacy and the right to control your personal information. Our guiding principles are simple. We will be open with what data we collect and why. We will protect your data.
RetroRocket's policy for personal data describes what data we collect, for what purpose it is collected, in what way you can have control over your own data and how you can contact us. This personal data policy applies when you visit or shop in our web shop or contact us. RetroRocket is responsible for personal data in accordance with these terms and conditions and is responsible for processing in accordance with current legislation.
Personal information we collect
RetroRocket collects the information primarily directly from you as a customer in order to fulfill our commitment to you and to be able to inform about news and offers. Examples of personal information we collect are your name, contact information for you such as mobile phone number, e-mail address and physical address. We may collect and update your information based on other public records, such as SPAR, if necessary to maintain good record keeping.
RetroRocket registers personal data in connection with:
- Registration in our web shop when buying. This also applies to guest check-out.
- When you enter your e-mail address or your mobile phone number on the website.
- Updating your information on My pages.
- If you contact us via email, by phone, our websites and social media.
- If you sign up for our newsletters.
- Your visit to our web shops including but not limited to traffic data, location data, web blogs and other communication data as well as e.g. the IP address, device type, operating system and browser type used for the visit.
Collection with consent
By registering on our website, you agree that the personal information, such as your name, telephone number and e-mail address, that you fill in on this website may be used for marketing purposes for the service that is exposed in connection with where you are asked to fill in your personal information. . When visiting our website, we also collect your IP address, geographical position and interests in order to be able to better adapt our marketing to you.
How we use collected information
RetroRocket processes personal data mainly for the purposes stated below and for any additional purposes stated at the time of collection:
- To fulfill orders for products offered by RetroRocket
- Enable good customer service, such as handling your inquiries, correcting incorrect information or sending information that you have requested, e.g. newsletter
- Information about ordering is stored and analyzed, and forms the basis for offers and discounts as well as marketing of both a general and targeted nature.
- To be able to administer customer profiles, conduct analyzes and market research
- For system administration and to produce statistical data on our users' behavior and patterns, but this does not identify an individual but takes place at an aggregate level
- To develop, deliver and improve our products and services through analysis of your behavior in our web shop.
- Personal data may also be used in analysis to perform segmentation / profiling, in order to be able to develop targeted offers and services
- To send you information and marketing via SMS, e-mail or other digital contact channels such as e.g. social media as you have an active customer relationship with us
- To be able to give you relevant recommendations and offers based on what others with similar behavioral patterns have been interested in, what you have chosen for products, looked at and shown interest in
- To send important messages such as communication about changes in our terms and policies
Information that can be disclosed
RetroRocket only cooperates with partners who process personal data within the EU / EEA or with companies that maintain the same level of protection as within the EU / EEA by e.g. have acceded to the so-called Privacy Shield agreement between the EU and the USA.
Legal basis, storage and thinning of personal data
By submitting information to RetroRocket, you give your permission for RetroRocket to register and store information about which service you purchased and process the specified personal data for specified purposes. As a legal basis for processing, RetroRocket will refer to the fulfillment of an agreement, legal obligation, legitimate interest or consent. If RetroRocket uses legitimate interest as a basis, it will only be done for the purposes stated above. Please note that you can revoke your consent at any time by contacting us, for contact information see the heading How to contact us.
The processing takes place in accordance with current legislation and means that personal data is not stored for a longer period than is necessary with regard to the purposes of the processing. RetroRocket will store your personal information as long as you are a customer with us. For marketing purposes, information older than 5 years is not used. In practical terms, this means that data is thinned out when it is no longer relevant or necessary for analysis or direct marketing for the purposes for which it has been collected. Some information can be retained longer when required due to other legal requirements, such as the Accounting Act. However, high security and confidentiality are always observed in all handling of personal data.
Your rights and choices
You have rights regarding your personal data and you have the opportunity to influence your information and what is saved. RetroRocket will, on its own or the customer's initiative, correct information that is found to be incorrect. You can also request at any time that your data be deleted or that its use be restricted by contacting us (for contact routes, see the heading How to contact us). If you believe that your rights are not respected by us, please feel free to contact us.
You can at any time refrain from receiving marketing communications from us by updating your account settings on My Pages by clicking "unsubscribe" in the email and SMS communications that we send you. You are always welcome to contact our customer service to help you decline our communication.
You can at any time receive information about which personal data is registered, by requesting a so-called register extract from RetroRocket in writing.
How to contact us
For further information about personal data management or if you have any questions, please contact us at:
Email address: firstname.lastname@example.org
Telephone number: 0709-113184