Swedish Distance Law & GDPR

 

About the distance and home sales laws

Internet trade, mail order and telephone sales are regulated by distance and home sales law.
The law also applies when you buy any of a salesman coming to your door.

When does the law apply?
Distance contracts
Regular distance agreements are when you shop by mail order, from a TV shop, via the Internet or by a telephone vendor. For such agreements, distance and home sales laws apply.

Doorstep
If it rings at the door at home and you buy something from a vendor at the same time, the same law applies.

Financial services
The law also applies to financial services, for example, if you subscribe to home insurance via the Internet. If you sign distance contracts for life insurance or private individual pension savings, you have 30 days of withdrawal.

More uses
The distance and home sales laws also apply when you buy any of a vendor outside his regular place of sale, such as Home Parties or at your workplace, on a train, in a hospital or elsewhere where you may find it difficult to escape the vendor. . However, the law does not apply in so-called canvas sales. This could be for example street sales or sales in connection with a shopping mall.
The most important parts of the law for you as a consumer are the right of withdrawal and the information you are entitled to receive.


The right
When you buy a product or service remotely or at home sales, you have the right to undo the purchase
within 14 days when shopping within Sweden. If you trade something from another EU country, such as via the Internet, you also have a right of withdrawal, but the withdrawal period may be less than 14 days. Want to know more about cross-border trade, read more at Consumer Europe's website.
 
information
At home sales, you should also get a form that you can use to cancel your purchase and receive an information document. It should include information about the right of withdrawal and the address and telephone number of the person to whom you will turn if you regret.
 
return shipping
If you regret Internet or postal order purchases, you will be charged for your return. If you regret telephone sales, you will not have to pay the return shipping. If you regret home sales, keep the product available so that the seller can pick it up with you. An exception is whether the product was delivered after the home visit itself. Then you will return the goods yourself, but you will be entitled to a fair return for the return shipping. "


GDPR


General Information

RetroRocket respects your privacy and the right to control your personal information. Our guiding principles are simple. We will be open with what data we collect and why. We will protect your data.

RetroRocket Privacy Policy describes what information we collect, the purpose for which they collect, how you can control your own information and how to contact us. This privacy policy applies when you visit or shop at our webshop or contact us. RetroRocket is a personally responsible person in accordance with these terms and is responsible for processing according to current legislation.

 

Personal data we collect
RetroRocket collects the information primarily from you as a customer in order to fulfill our commitment to you and to inform you about news and offers. Examples of personal information we collect are your name, contact details for you such as mobile phone number, e-mail address and physics address. We may collect and update your information based on other public records, such as SAVE, if necessary to maintain proper registry management.

RetroRocket registers personal information in connection with:
1. Registration in our webshop when purchasing. This also applies to guest check-out.

2. When you enter your e-mail address or your mobile phone number on the website.

3. Updating your information on My pages.

4. If you contact us via email, by phone, our websites and social media.

5. If you sign up for our newsletters.

6. Your visit to our webshop including but not limited to traffic data, location data, weblogs and other communication data, as well as e.g. the IP address, type of device, operating system and browser type used for the visit.

 

Collection with consent

By signing up on our site you agree that the personal information, such as your name, telephone number and email address you fill in on this site may be used for marketing purposes for the service exposed to where you are asked to fill in your personal information . When visiting our site, we also collect your IP address, geographic position and interests in order to better adapt our marketing to you.

When you click the Close button for our cookie policy, you agree that RetroRocket may add a third-party cookie to your computer. This cookie will follow you and your surf behavior in order to offer you marketing based on your behavior.

 

How we use collected information


RetroRocket handles personal information mainly for the purposes stated below and for any additional purposes specified at the time of collection:

1. To complete orders for products offered by RetroRocket

2. Enable good customer service, such as managing your requests, correcting incorrect data or sending information you have requested e.g. newsletter

3. Information on ordering is stored and analyzed, as well as the basis for offers and discounts as well as marketing of both general and targeted nature

4. In order to manage customer profiles, conduct analyzes and market research

5. For system administration and for obtaining statistical data about the behavior and patterns of our users, this does not identify an individual person but occurs at aggregated level

6. To develop, deliver and improve our products and services through analysis of your behavior in our webshop.

7. Personal data may also be used for analysis to perform segmentation / profiling, in order to develop targeted offers and services

8. To send you information and promotion via SMS, e-mail or other digital contact routes, such as social media since you have an active customer relationship with us

9. In order to give you relevant recommendations and offers based on what other people with similar behaviors have been interested in, what you have chosen for products, looked at and shown interest in

10. To send important messages as communication about changes in our terms and policies

RetroRocket registers personal information in connection with:
1. Registration in our webshop when purchasing. This also applies to guest check-out.

2. When you enter your e-mail address or your mobile phone number on the website.

3. Updating your information on My pages.

4. If you contact us via email, by phone, our websites and social media.

5. If you sign up for our newsletters.

6. Your visit to our webshop including but not limited to traffic data, location data, weblogs and other communication data, as well as e.g. the IP address, type of device, operating system and browser type used for the visit.

 

Collection with consent

By signing up on our site you agree that the personal information, such as your name, telephone number and email address you fill in on this site may be used for marketing purposes for the service exposed to where you are asked to fill in your personal information . When visiting our site, we also collect your IP address, geographic position and interests in order to better adapt our marketing to you.

When you click the Close button for our cookie policy, you agree that RetroRocket may add a third-party cookie to your computer. This cookie will follow you and your surf behavior in order to offer you marketing based on your behavior.

 

How we use collected information


RetroRocket handles personal information mainly for the purposes stated below and for any additional purposes specified at the time of collection:

1. To complete orders for products offered by RetroRocket

2. Enable good customer service, such as managing your requests, correcting incorrect data or sending information you have requested e.g. newsletter

3. Information on ordering is stored and analyzed, as well as the basis for offers and discounts as well as marketing of both general and targeted nature

4. In order to manage customer profiles, conduct analyzes and market research

5. For system administration and for obtaining statistical data about the behavior and patterns of our users, this does not identify an individual person but occurs at aggregated level

6. To develop, deliver and improve our products and services through analysis of your behavior in our webshop.

7. Personal data may also be used for analysis to perform segmentation / profiling, in order to develop targeted offers and services

8. To send you information and promotion via SMS, e-mail or other digital contact routes, such as social media since you have an active customer relationship with us

9. In order to give you relevant recommendations and offers based on what other people with similar behaviors have been interested in, what you have chosen for products, looked at and shown interest in

10. To send important messages as communication about changes in our terms and policies

Information that may be disclosed
We can share information with other companies that process data on our behalf in order to perform our services, for example. analysis, distribution or other services to maintain and apply our terms of use and delivery terms. However, all handling of personal data always ensures high security and confidentiality.

RetroRocket only collaborates with partners handling personal data within the EU / EEA or with companies that maintain the same level of protection as within the EU / EEA by, for example, have joined the so-called Privacy Shield Agreement between the EU and the United States.

Legal basis, storage and disclosure of personal data
By submitting data to RetroRocket, you grant your permission for RetroRocket to record and store information about which service purchased and processing the specified personal data for the specified purposes. As a legal basis for treatment, RetroRocket will refer to compliance with any agreement, legal obligation, legitimate interest or consent. If RetroRocket uses legitimate interest as a basis, it will only be done for the purposes stated above. Please note that you can at any time withdraw your consent by contacting us, for contact details, see the heading How to contact us.

The treatment is in accordance with current legislation and means that personal data are not retained for a longer period than necessary for the purpose of the treatment. RetroRocket will store your personal information as long as you are a customer with us. For marketing purposes, information older than 5 years is not used. This implies that data will be erased when they are no longer relevant or necessary for analysis or direct marketing for the purposes for which they have been collected. Some information may be retained longer when required due to other legal requirements, such as the accounting law. However, all handling of personal data always ensures high security and confidentiality.

 

Your rights and choices
You have rights regarding your personal information and you are able to influence your information and what is saved. RetroRocket will, on its own or the customer's initiative, correct the information that is found to be incorrect. You can also at any time request that your data be deleted or that its use is limited by contacting us (for contact routes see the heading "How to contact us"). If you believe your rights are not respected by us, please contact us.

You can at any time refrain from receiving marketing communications from us by updating your account settings on My Pages by clicking "unsubscribe" in the email and SMS communications that we send you. You are always welcome to contact our customer service to help you decline our communication.

You can at any time receive information about which personal data are registered by writing in writing a so-called. registry extract from RetroRocket.

How to contact us
For further information about personal data management or if you have any questions, feel free to contact us at:

retro Rocket

Tågarpsvägen 378

271 78 Löderup

Email address: contact@retrocket.se

Phone number: 0709-113184

 

This privacy policy applies from 2018-05-21 09:15:25