Delivery and purchase terms

General information

We ship to Sweden and the following EU-countries: Austria, Belgium, Denmark, Estonia, Finland, Germany, Luxemburg, Netherlands and the United Kingdom. We reserve for any errors in the article information and we are entitled to price changes without prior notice. Completed ordering means you agree that the names and personal data are registered in our customer records all in accordance with our Distribution Buy & GDPR Rules and use of our website according to our cookie policy.

Price information

Our prices always include 25% VAT. All prices are quoted in Swedish Kronor. We sell only to individuals in Sweden and Austria, Belgium, Denmark, Estonia, Finland, Germany, Luxemburg, Netherlands and the United Kingdom. We have free freight within Sweden no matter how much you order. Outside Sweden we have a shipping cost. 

Loyalty Points

At RetroRocket you can collect loyalty points to be used as discount. Your points will be added to your account after purchase and can be used on your upcoming orders. The points has no end date. At the product page you can see how many points you will earn by buying a specific item. You can not exchange your points for money or other kinds of discounts. When cancelling an order or return your points will be deducted from your account. You'll find your loyalty points under your account.

Order

All orders are processed and shipped normally within 1-5 days of receiving payment / billing unless otherwise stated. After a successful order, you will receive an order confirmation by email. You can also log in to your account and my orders, where you can follow the status of your order from you made the order until your order is sent. All items we have are in stock and therefore we can guarantee a fast delivery, however, we reserve the right that there may be a certain delay due to our shipping partners.


Shipping Conditions
We ship within Sweden and to the following Countries in the EU: Austria, Belgium, Denmark, Estonia, Finland, Germany, Luxemburg, Netherlands and the United Kingdom. Freight are shown at checkout. Free shipping within Sweden.


payment options
Payment within Sweden is via SveaEkonomi Invoice, SveaEkonomi payment, SveaEkonomi Card payment or Paypal. EU: Paypal accepted.

SveaEkonomi Invoice

When paying via invoice, we cooperate with Svea Ekonomi AB. To trade an invoice, you must enter your social security number. The prerequisite for getting an invoice is, among other things, that you are registered in the public register in Sweden and are over 18 years old. You may not have any payment remarks. All invoices are transferred from RetroRocket to Svea Ekonomi AB. The invoice's terms of payment are 14 days. In the case of late payment, a reminder fee will be charged with the amount permitted by law, f.n. 60 SEK excl. VAT, plus late payment by 2% per month. In the event of non-payment, the invoice is handed over to the debt collector. SveaWebpay Invoice adds a billing fee of 29 kr. The invoice is sent in separate letter from Svea Økonomi after we have sent your order.

SveaEkonomi Delbetala
Svea Ekonomi AB offers you to sign an account credit agreement following the approved credit check that takes place after you have entered your personal information at the checkout under the terms of the general terms and conditions of the attached account agreement. An account agreement means that you get a credit that you can use to purchase from Svea affiliated suppliers.
For each occasion you pay to Svea, you can allocate the corresponding credit space that you amortize for other purchases during the period of the credit agreement. The credit offer applies to the amount specified in the account agreement. You choose the credit period by ticking the option that suits you best. You undertake to refund the entire credit within the credit period. This means that you have to pay at least the sum of the choices you made each month.
Obviously, you can pay more or pay the entire credit at once without costing anything extra. If you want to make use of the credit card during the credit period for other purchases, the minimum monthly payment will be raised - for the credit to be finalized within the agreed credit period. The shorter the remaining credit period, the higher the minimum monthly payment. If you want to keep the same minimum monthly payment, please contact Svea on phone 08-51493113 and apply for extended credit. For computer technology reasons, Svea, if you use the credit card for multiple purchases, will invoice separately for each purchase. Of course, you will not have to pay for more than one notification fee per month. If you do not specifically inform Svea, Svea will be responsible for paying your purchase at RetroRocket. If you have any questions, please call Svea on 08-51493113 for more information.

Examples of effective interest on purchases of 10,000 kr in 12 months, 0% interest, 195 kr setup fee and 29 kr aviafgift according to the Consumer Agency's guidelines are 10.68%.


SveaEkonomi Card payment

We use SveaWebPay card payment with 3d secure to make a secure payment to us. Your information is encrypted and you can be completely confident when shopping with us by card payment. You can choose to pay with Visa, Mastercard, Maestro, Diners, American Express and JCB. We charge no extra charge when paying by card.

PayPal

If you live in EU we only accept payment via PayPal. We do not charge any additional fees for paypal payments. You can also pay with PayPal when you order from Sweden.

Returns & Replacement
We apply 14 days right of cancellation under the Distances & Home Sales Act. The product must be the same quality and intact and returned to us within 14 days of receipt.

You are responsible for the cost of the postage and the return itself. We recommend that you send back traceably so that the package will surely return to us. Refund occurs after the goods are returned and checked in accordance with the above terms. If you have used a gift card, you will receive a credit card receipt.

When changing please contact us before so that we can help you. You are responsible for the postage to us on the item you wish to exchange, but we will ship the item you are shipping to you freely within Sweden. Outside Sweden we charge a shipping fee. 

Underwear is not changeable.

Should the item get lost or broken in any way when you receive it, contact us directly and we will assist you immediately.


Always contact us at contact (at) retrorocket.se and we will help you as soon as possible,
always enter your order number and your contact details.
Alternatively, call us at 0709 11 31 84

Returns are sent to:
RetroRocket
Tågarpsvägen 378
271 78 Löderup

SWEDEN

 

Force majeure
RetroRocket is exempt from sanction for failure to fulfill certain obligations under this Agreement, if the failure is due in liberating circumstances as described below and the circumstance prevents, obstructs or delays completion. As a liberating circumstance, a. government action or failure, new or amended legislation, labor market conflict, blockade, fire, flood, tampering, major accident or other type of natural disaster Force Majeure includes government decisions that negatively affect markets and products, eg. restrictions on indication, warning texts, sales prohibition etc, abnormal decline in the market and whether the company has been designated as criminal activity that affects the business.